Refund policy
At DealoraMart, our products are primarily made-to-order and produced specifically in accordance with the details selected at the time of purchase.
Due to the customised and made-to-order nature of our products, we generally do not accept returns or refunds for change-of-mind purchases, incorrect product selections, or personal preferences, except where a return, replacement, refund, or other remedy is required under applicable law.
If you receive a product that is defective, damaged, incorrectly manufactured, incorrectly supplied, or materially different from the product you ordered, please contact us so that the matter can be reviewed and an appropriate resolution can be determined.
1. ELIGIBILITY FOR RETURNS, REPLACEMENTS AND REFUNDS
A return, replacement, refund, or other appropriate remedy may be available where:
1. The product arrives damaged or defective.
2. The product contains a manufacturing or printing defect.
3. The wrong product, design, or phone model was supplied.
4. The product materially differs from the specifications or selections confirmed at the time of purchase.
5. The shipment is confirmed as lost in transit.
6. A remedy is otherwise required under applicable law.
All requests are subject to verification and assessment based on the circumstances of the order.
2. PRODUCTS NOT ELIGIBLE FOR RETURN
As our products are made-to-order, returns or refunds will generally not be accepted solely on the basis of:
1. A change of mind after placing an order.
2. Selection of an incorrect phone model by the customer.
3. Selection of an incorrect colour, design, variant, or other product option.
4. Personal preference where the product is not defective or incorrectly supplied.
5. Minor variations in colour or appearance resulting from differences in screens, display settings, lighting, or the printing process.
6. Damage resulting from misuse, improper handling, accidental impact, unauthorised modification, or ordinary wear and tear.
This section does not affect any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incorrectly manufactured, or otherwise differs materially from what you ordered, please contact us promptly after delivery.
To assess your request, we may require:
1. Your order number.
2. Clear photographs of the product received.
3. Clear photographs of the packaging and shipping label.
4. A video or photographs of the unboxing process, where available.
5. A clear description of the issue.
If the package appears damaged upon delivery, we recommend documenting its condition before opening it.
The information provided may be reviewed to determine whether the issue qualifies for a replacement, refund, or other appropriate resolution.
4. TIMEFRAME FOR REQUESTS
Requests concerning damaged, defective, incorrect, or materially different products should generally be submitted within 7 days from the date of delivery.
Requests submitted after this period may not be eligible for a replacement or refund, except where a longer period or different remedy is required under applicable law.
5. INCORRECT PRODUCT OR PHONE MODEL
If DealoraMart supplies a product, design, or phone model that differs from the selection confirmed in your order, please contact us with your order details and supporting photographs.
Where the error is verified as having occurred on our part, we may provide a replacement, refund, or other appropriate remedy in accordance with this policy and applicable law.
If an incorrect phone model was selected by the customer at checkout, the order will generally not qualify for a return or refund because the product is manufactured according to the specifications selected when the order was placed.
6. REPLACEMENTS
Where a replacement is approved, DealoraMart may arrange for the affected product to be reproduced and shipped to the customer.
Replacement orders will generally be processed after the reported issue has been reviewed and approved.
The applicable production and shipping timelines may apply to replacement orders.
7. REFUNDS
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on the payment method, payment gateway, bank, or financial institution involved.
Where applicable law requires a refund or other statutory remedy, DealoraMart will provide the applicable remedy in accordance with such requirements.
8. ORDER CANCELLATIONS
Because our products are made-to-order, cancellation requests should be submitted as soon as possible after an order is placed.
Where an order has not yet entered production, we may be able to accommodate a cancellation request.
Once production has commenced, cancellation may no longer be possible.
Where a cancellation is accepted, any applicable refund will be processed in accordance with this policy and applicable law.
9. LOST SHIPMENTS
If a shipping carrier confirms that an order has been lost in transit, DealoraMart will review the shipment and determine the appropriate resolution.
Where a replacement or refund is applicable, it will be processed in accordance with this policy and applicable law.
A delay in delivery does not, by itself, constitute a lost shipment.
10. RETURNED OR UNDELIVERABLE ORDERS
An order may be returned to the sender where delivery cannot be completed due to circumstances including an incorrect or incomplete address, repeated unsuccessful delivery attempts, the recipient being unavailable or unreachable, refusal to accept the shipment, or other delivery-related circumstances.
Where an order is returned due to information or circumstances attributable to the customer, additional shipping arrangements or charges may apply if the order is requested to be shipped again.
Any refund relating to a returned or undeliverable order will be assessed based on the circumstances of the order and applicable law.
11. CONDITION OF RETURNED PRODUCTS
Where a physical return is authorised, the product must be returned in the condition reasonably necessary for DealoraMart to inspect and assess the reported issue.
A return, replacement, or refund may be declined where inspection reasonably establishes that the reported damage resulted from misuse, improper handling, accidental damage, unauthorised modification, or circumstances occurring after delivery.
12. UNAUTHORISED RETURNS
Please do not send any product to DealoraMart without first contacting us and receiving appropriate return instructions.
Products returned without prior authorisation may not be accepted or processed.
13. CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or otherwise limit any consumer right, remedy, protection, warranty, liability, or obligation that cannot lawfully be excluded or limited under applicable law.
Where applicable law provides a consumer with a mandatory right to a return, refund, replacement, cancellation, compensation, or other remedy, that right will remain unaffected.
If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail to the extent of that conflict.
14. CONTACT INFORMATION
For return, refund, replacement, cancellation, or order-related enquiries, please contact us using the information below.
Instagram: DealoraMart
Email: DealoraMart@outlook.in
When contacting us regarding an existing order, please include your order number and relevant details so that we can properly review your request.